Glacez

Privacy Policy

Last updated: January 2026

Version 2.0

Glacez ("Glacez", "we", "us") is a company in creation based in Switzerland (Canton of Vaud). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Glacez web and mobile applications (the "Service").

By using Glacez, you agree to this Privacy Policy.

Table of Contents

1. Data Controller 2. Information We Collect 3. How We Use Your Data 4. Automated Decision-Making 5. Cookies & Tracking 6. Third-Party Services 7. International Data Transfers 8. Data Retention 9. Data Security 10. Data Breach Notification 11. Age Restrictions 12. Your Rights (GDPR) 13. Cryptocurrency-Specific Notices 14. No Financial or Investment Advice 15. Limitation of Liability 16. Changes to This Policy 17. Governing Law 18. Data Protection Officer 19. Contact Information 20. Definitions

1. Data Controller

Until company registration is complete, the Service is operated by:

For data protection inquiries, contact: contact@glacez.com

2. Information We Collect

2.1 Personal Information

We collect the following personal data when you create and use an account:

  • Name
  • Email address
  • Password (stored in hashed and salted form)
  • Account settings and preferences

Legal Basis: Performance of contract

2.2 Financial & Crypto-Related Data

Depending on how you use the Service, we may process:

  • Wallet addresses (view-only, public blockchain data)
  • Transaction history (public blockchain data)
  • Portfolio balances and performance data
  • Exchange API keys (encrypted at rest using AES-256)
  • Investment and strategy-related data

IMPORTANT

We NEVER store private keys, seed phrases, or any credentials that allow us to access or control your cryptocurrency assets. You retain full custody of your funds at all times.

Legal Basis: Performance of contract, Legitimate interest

2.3 Technical & Usage Data

  • IP address
  • Device and browser information
  • Log data and usage analytics
  • Cookies and similar technologies
  • Session information

Legal Basis: Legitimate interest, Consent (for analytics cookies)

Retention: Logs 90 days, Analytics 26 months

13. Cryptocurrency-Specific Notices

⚠️ Important Disclaimers for Cryptocurrency Services

13.1 No Custody of Assets

  • We do NOT custody your cryptocurrency assets
  • We do NOT have access to withdraw, transfer, or control your funds
  • We NEVER store private keys, seed phrases, or mnemonic phrases
  • You retain full custody and control at all times

13.2 User Responsibility

  • You are solely responsible for securing your private keys and seed phrases
  • Lost or compromised keys cannot be recovered by us
  • Verify wallet addresses before transactions

13.5 No Liability For:

  • Loss of funds due to user error (wrong addresses, lost credentials)
  • Market volatility, price fluctuations, or trading losses
  • Third-party exchange failures, hacks, or service interruptions
  • Smart contract bugs, blockchain forks, or protocol failures
  • Regulatory changes affecting cryptocurrency use

13.7 Irreversibility

  • Cryptocurrency transactions are irreversible
  • We cannot reverse or cancel transactions once broadcast
  • Verify all transaction details carefully before confirming

14. No Financial or Investment Advice

⚠️ CRITICAL NOTICE: Glacez is NOT a financial advisor, investment advisor, broker, or registered investment company.

14.1 Not Financial Advice

Glacez provides portfolio management tools, automation features, analytics, and educational content ONLY.

We do NOT provide:

  • Financial advice or recommendations
  • Investment advice or recommendations
  • Legal advice or tax advice
  • Trading signals or tips
  • Personalized investment strategies

14.2 Strategy Generation & Automation

If Glacez generates, suggests, or automates investment strategies:

  • These are algorithmic outputs based on mathematical calculations and historical data
  • They are NOT personalized financial advice tailored to your circumstances
  • They are NOT recommendations to buy, sell, or hold any cryptocurrency
  • Past performance does NOT guarantee future results
  • You must conduct your own research and due diligence

14.3 User's Sole Responsibility

ALL investment decisions are made solely by YOU:

  • You are fully responsible for your own investment decisions
  • You should consult qualified financial, legal, and tax professionals
  • We are not responsible for any investment losses or gains

By using Glacez, you acknowledge that:

  • ✅ You understand this is NOT a financial advisory service
  • ✅ You will NOT rely on Glacez for financial or investment advice
  • ✅ You will make all investment decisions independently
  • ✅ You accept full responsibility for all investment outcomes

This is an abbreviated web version.
For complete details on all sections (3-12, 15-20), please review the full policy or contact us at contact@glacez.com

19. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

📧 General inquiries: contact@glacez.com

📧 Data protection: contact@glacez.com

📧 Security incidents: contact@glacez.com

🌐 Website: https://glacez.com

Response time: We aim to respond to all inquiries within 5 business days (30 days for formal data subject requests).

By using Glacez, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Policy, please do not use the Service.